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Refund & Return Policy

Effective Date: June 8, 2026

At Kovev, we stand behind the quality of our commodities. We offer a fair, fully documented, and robust 30-Day Return and Refund Policy tailored specifically for our consumers in the United States, fully compliant with international consumer protection standards.

1. 30-Day Return Window

You have a maximum timeframe of 30 calendar days from the physical delivery date verified by the courier tracking logs to initiate a return request. If 30 days have elapsed since your order was delivered, we cannot grant a refund or product replacement.

2. Conditions Qualifying for a Return

To ensure eligibility for a successful return and full refund, items must satisfy the following baseline standards:

• The item must be in its original condition: unwashed, unworn, unused, and completely free from any user-inflicted wear, damage, or alterations.
• The item must be housed in its original manufacturer packaging, accompanied by all original tags, manuals, components, and accessories.
• Proof of purchase—specifically your Kovev order number and receipt—must accompany the return claim.

3. 100% Free Returns (No Hidden Fees)

We are dedicated to removing risks for our buyers, fully aligning with strict Google Merchant Center compliance rules:

• Return Shipping Fees: Free ($0.00 USD). Kovev will issue a prepaid return shipping label via email for all accepted returns. The customer will not bear any outbound or return transport costs.
• Restocking Fees: No Restocking Fees ($0.00 USD). We do not charge processing or administrative penalties for returned merchandise.
• Defective/Damaged Items (Merchant Fault): If the product arrives defective, incorrect, or broken, we cover all costs and offer immediate resolution.
• Customer Remorse / Change of Mind: If you simply change your mind, the same 30-day free return terms apply, provided the product remains completely unused and in its original packaging.

4. Step-by-Step Return Procedure

1. Initiate Request: Email our support desk at support@kovev.shop. State your order number, the exact SKU items you wish to return, and provide high-resolution photos/videos documenting the product condition.
2. Receive Label: Once our support staff approves your request, we will email you a prepaid PDF return shipping label along with explicit packaging drop-off instructions.
3. Package & Ship: Securely wrap the product in its original boxes, affix the prepaid label externally, and deliver the package to the nearest authorized carrier drop-off center within 7 days of receiving the label.

5. Refund Inspection & Processing Timeline

• Inspection: Once your package is returned and received at our designated hub, our fulfillment team will conduct a physical verification check within 2 business days to confirm compliance with our return standards.
• Approval & Execution: Upon validation, an automated notification will be sent to your email address confirming acceptance. The refund will be authorized back to your original source of payment.
• The 10-Day Refund Guarantee: We guarantee that all approved refunds will be fully processed and executed within 10 business days of our receiving the returned merchandise. Please note that your bank or credit card institution may take an additional 2–5 business days to clear the funds and display them on your statement.

6. Non-Returnable / Final Sale Exceptions

For health, sanitary, and regulatory safety reasons, the following items cannot be returned:

• Perishable goods, customized/personalized items, or personal care/cosmetic items.
• Gift cards and promotional vouchers.