Privacy policy
Privacy Policy
Effective Date: June 8, 2026
This Privacy Policy describes how Kovev (the "Site", "we", "us", or "our"), operated under corporate entity TRG GRAPES PTY LTD, collects, utilizes, safeguards, and discloses your Personal Information when you visit, browse, or execute transactions on www.kovev.shop (the "Site") from the United States.
1. Explicit Categories of Personal Data Collected
When you interact with the Site, we collect distinct types of operational information required to fulfill your e-commerce requirements:
- Device Information: Automatically collected via web tracking scripts. Includes web browser configurations, localized IP addresses, precise time zones, cookie profiles, and specific landing pages or product selections viewed.
- Order Fulfillment Information: Voluntarily provided by you at the checkout interface. Includes your full legal name, precise billing address, exact physical shipping address, email contact, and authorized telephone number.
- Payment Data: Handled entirely through PCI-compliant credit networks. Includes billing tokens, partial card numbers, and issuer signatures necessary to process your transactions safely.
2. Purpose and Usage of Data Processing
We leverage your sensitive personal data to execute core operational tasks, including:
- Processing and dispatching your orders, verifying billing accuracy, arranging free shipping, and providing tracking confirmations.
- Screening transactions for fraud, identity theft, or systemic cyber-security threats.
- Communicating with you regarding customer support tickets or tracking delays.
- Providing targeted marketing communications and promotional announcements, provided you have explicitly opt-in to our marketing lists.
3. Third-Party Sharing Protocols
We do not lease, trade, or sell consumer database records to external third-party advertisers. We distribute selective personal information solely to essential corporate service providers required to power our shop operations:
- Shopify: Our base infrastructure platform that powers our online storefront.
- Logistics and Fulfillment Carriers: Sharing your physical address and phone number with domestic postal systems (USPS, FedEx, DHL) to successfully complete delivery.
- Compliance and Law Enforcement: We may share data if legally obligated to comply with statutory court subpoenas, tax audits, or public safety mandates.
4. Behavioral Advertising and Analytics
We utilize tools like Google Analytics to evaluate anonymized browsing traffic and understand how shoppers navigate our store. This helps us optimize layout structure and product catalogs. You can completely opt-out of Google Analytics data aggregation via official browser plugin mechanisms.
5. State-Specific Consumer Protections (US Rights)
Although our corporate headquarters are located in Australia, we respect and enforce regulatory frameworks across the United States, including the California Consumer Privacy Act (CCPA) and Virginia VCDPA. US shoppers maintain the absolute right to request a complete digital copy of the data we hold on them, request corrections to erroneous data, or demand complete deletion of their customer account history from our active servers. To exercise these rights, please contact our Data Compliance Officer at support@kovev.shop.
6. Data Archival and Retention
When you complete a purchase on our Site, we retain your order transaction information in our secure digital records for administrative tracking, financial auditing, and mandatory corporate tax obligations, unless you explicitly request the removal of this historical data.
7. Policy Modifications
We reserve the right to revise this Privacy Policy periodically to reflect shifts in technology, corporate operational models, or overarching international legal mandates.
Data Protection Officer Contact:
Email Address: support@kovev.shop
Entity Headquarters: 9 Mayan Ct, Mildura, VIC, 3500, Australia