Shipping Policy

Effective Date: June 8, 2026

Thank you for shopping at Kovev, operated by TRG GRAPES PTY LTD. We are dedicated to providing clear, honest, and reliable shipping services to our customers in the United States. Below are the definitive terms governing our order fulfillment and shipping processes.

1. Destination Restrictions & Currency

We explicitly sell and ship exclusively to the United States. All financial transactions, order values, and shipping rates listed across our store are denominated and processed strictly in United States Dollars (USD).

2. Shipping Cost

• Standard Shipping Fee: Free Shipping ($0.00 USD) on all orders across our entire catalog. There are no hidden fees, dynamic handling costs, or order thresholds required to qualify for free delivery.

3. Order Timeline, Handling, and Transit Breakdown

To provide full transparency and eliminate misrepresentation risks, our delivery window is strictly calculated using Business Days (Monday through Friday, excluding statutory holidays).

Region	Order Cutoff Time	Handling Time (Fulfillment)	Transit Time (Delivery)	Total Estimated Delivery Window
United States (All States)	5:00 PM (GMT-05:00) Eastern Standard Time (New York)	1 - 3 Business Days (Monday - Friday)	7 - 13 Business Days (Monday - Friday)	8 - 16 Business Days

4. Important Details Regarding Timelines

• Order Cutoff: Orders placed before 5:00 PM EST (New York) will begin processing the same business day. Orders placed after this cutoff time will commence processing the subsequent business day.
• Handling Time: This covers inventory verification, quality screening, comprehensive packaging, and handover to our logistics partners. This process requires 1 to 3 business days.
• Transit Time: This covers the physical movement of cargo from our fulfillment hub to your domestic delivery address. This requires 7 to 13 business days.

5. Tracking and Tracking Discrepancies

Once your consignment is dispatched, a shipping confirmation email containing a valid carrier tracking number (e.g., USPS, FedEx, or DHL SmartPost) will be automatically delivered to your registered email address. You can track your shipment live on our website or directly through the courier’s portal. Please allow 24–48 hours for the initial tracking status to update online.

6. Order Address Modification & Cancellation

• Address Correction: It is the buyer's responsibility to guarantee the correctness of the inputted shipping address. If you discover an error, please email us at support@kovev.shop immediately within 12 hours of order placement. Once an order enters handling/dispatch, the shipping label cannot be altered, and the buyer assumes full accountability.
• Cancellations: If you change your mind, you may request a cancellation before the item is dispatched. If the item has already been transferred to our shipping couriers, please follow our standard 30-day return procedure upon receipt.

7. Damaged, Lost, or Missing Consignments

• Damaged in Transit: If your product arrives physically compromised, please document the damage via photo/video and notify us immediately via email within 48 hours. We will arrange a complementary replacement or full refund.
• Unfulfilled/Lost Packages: If your shipment exceeds our maximum 16-business-day delivery window without delivery confirmation, please contact us. We will launch an investigation with the carrier and offer a resolution within 48 hours.